Thursday, November 10, 2011

Customer Service

We went out for chinese food with our “Scarborough” (meaning “non-Tango”) friends tonight.  We go out with these friends at least once a week - just to hang out, to catch up, to eat (of course), and catch the current Hong Kong mini-series on the flat panel tv hanging on the wall of the restaurant.  It’s a very casual and relaxed get-together.

As usual, we ordered lots of food - roasted squab with pepper salt, double lobster in garlic and Maggi sauce, dried mandarin peel flavoured steamed eel slices, soy sauce fried beef noodles, jellyfish strips with wine-marinated duck tongue, crispy fried chicken, and, as an afterthought, stir-fried clams in black bean sauce.

Everything was delicious...except the clams were off.

The head chef came over to chat and find out what we thought of the food.  “It was very tasty,” said Man Yung.  “I especially loved the crispy fried chicken.  It’s such a simple dish - but it’s hard to find a place which serves it the way it’s supposed to be, with the skin crispy and juicy, and the meat tender and flavourful.  I don’t know how many times I’ve had chicken that was dry on the outside, and even more dry on the inside!” 

 “The only secret is to make it fresh everyday,” said the chef.  “Many restaurants don’t - they make all the chickens for the week in one go.  It can’t taste too good by day three!”

“Just one thing was not good,” said Man Yung - “Your clams were off.”

“Oh, is that right?” said the chef. 

He immediately rushed into the kitchen, grabbed a meat cleaver, and chased us out of the restaurant.

Savoury ingredients...expert cooking...immaculate presentation - but alas, the clams were "off"

Nah, I’m kidding.  The chef thanked us for letting him know.  “Please inform me if there is anything wrong with the food.  You’ve got to let me know, because otherwise, if something is wrong, we will continue serving the problem dish and we wouldn’t have a clue that our customers are upset at the food.  We’d rather fix the problem than lose our customers!”

We weren't charged for the clams and we got a 10% discount. That is one good, responsible chef - we’ll be going back to eat at his restaurant for sure!

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While the above is a very nice story, it is about customer service in restaurants.  It does not apply to Tango.

It is inappropriate to tell your dance partner before, during, or after dancing with them at a milonga that their dancing is “off” - in any way, shape or form.  Such words should not come out of your mouth; nor should you hint same with subtle (or non-subtle) body language.

No rolling of the eyes.  No sighs or snorts of contempt.  No pushing or shoving into place.  No slapping of limbs.  No body shimmies or arm jitters to loosen less than ideal grips.  No hanging onto your partner’s neck - and no pretending to be a metal anvil or a war elephant to slow your partner down.  No advice (except when expressly solicited by your partner - and only when you are off the pista and out of everyone’s way).  And, NO TEACHING ON THE DANCE FLOOR.

When you dance with someone, they are not a restaurant where the customer is always right.  In fact, you can throw the whole concept of customer service out of the window. 

I’m sorry, you should have known better than dance with the whirling dervish nutcase in the first place - weren’t you paying attention to all the dancers while you were waiting for the cabeceoDon’t forget, it is your right - in fact, your DUTY for the good of all tango-kind - to say no. It not your place, whether you are an amateur, an advanced, or a pro, to “correct” anyone’s problems - unless that person has paid to take your class and both of you are in the classroom. 

Your only recourse is the following:  Never eat at the same restaurant again.  Or, if encountering particularly repugnant, urgent horribleness (e.g. you found cockroaches practicing synchronized swimming in your soup, or strange hairs sprouting from your entree) - you can say “Thank you very much” and stop it right there before the dinner (I mean, the tanda) is over.  It is, in fact, totally appropriate to leave before the next gag-inducing course is served.

Sunday, November 6, 2011

Skill 2

Man Yung snorted in disgust. "Is it me, or have all the videos of tango on the 2xTango channel gone downhill lately?"

I looked up from my Anthropologie/Lululemon websurfing to look at what Man Yung was looking at on his iPad. It was my turn to snort. "I don't think it's 2xTango's fault - this is the only stuff they could videotape in Buenos Aires these days."

"What was that all about? I don't think they did anything for three minutes...except poses!"

"In fact, I lost count of the number of times he dipped her. She better wash her hair when she gets home - you don't know what's been tracked onto the dance floor with the explosion of doggie-doo on the streets this spring."



Don't try this at home, kiddies - this kind of tango takes a lot of skill,
And yes, apparently you are not a real tango dancer unless you do a lot of leg-lifting, Rockettes style!

I had better things to do than to watch this kind of "Tango-Voguing", but I had one more thing to add. "Man Yung, do you know who the guy is? He's the guy that you really admired for a while, the one who danced with Natacha Poberaj in Zotto's show!* You know, that guy!"

Man Yung thought a little bit, and it dawned on him. "What, that guy???!?"

Yes, it was that guy.

"What happened???!?"

This is a question that we have to ask quite often when it comes to Tango.

* By the way, THAT was choreography as well - but choreography that actually had something to do with the Tango that is danced rather than someone's fantasy about Tango.

Tuesday, November 1, 2011

Susy Tilbe dances Vals with Man Yung at Boedo Tango, October 13, 2011

We hang out with Roberto and Olga and Susy Tilbe at Lo de Celia

We had already made plans to meet with the fabulous Susy Tilbe of Milonguisimo before we had even landed in Buenos Aires.

"You are arriving on Wednesday?  Let's meet up at Lo de Celia - I'll reserve a table and see you there!"

Luckily we did not miss our connection in Lima so we were able to make it to meet Susy, Roberto and Olga, the very first night we arrived.

Hanging out with Susy is so much fun.  She is a beautiful person, inside and out, and, of course, a divine dancer. She still performs on stage with Milonguisimo, which is where we met her first, the very first milonga (Glorias Argentinas) on the very first night of our very first trip to Buenos Aires.  And Susy is the very first milonguera that Man Yung ever danced with - which makes her Man Yung's first... Tango Love!

"Olé!!!!" exclaims Susy, imitating the motion of a matador swishing away a cape and narrowly missing a charging bull just in the nick of time - no, she will not marry Man Yung, despite repeated marriage proposals (Sorry, dear, better luck next time!)

Susy's life is filled with dancing, work, family, performing in Milonguisimo and in the theatre - it's hard to keep up with her energy!  With Susy's busy schedule and our own busy schedule, we thought it would be impossible to arrange another time at the milonga with Susy.  We talked on the phone several times, resigned to the fact that perhaps we will be able to meet only the next time we are in Buenos Aires.  But fate has a way of intervening...

"Oh my god, there's Susy!!!"  We had arrived during the last hour of Boedo Tango, and Susy spots us at the same time that we see her.  We didn't think we'd see her there - we had gone there to say hello to Haydee Ester Malagrino, Oscar Hector's sister, who had telephoned us to let us know that she'd be there.  Imagine our surprise and joy at seeing Susy!  She didn't expect to be at Boedo Tango either, but Oscar Hector had called her there at the last minute that night for a rehearsal for Milonguisimo.  Susy was dancing when we arrived, but once the tango was finished we rushed on the dance floor and hugged and kissed like crazy people.

Only a few minutes left and the night will be over - Susy danced a tanda of vals with Man Yung.  If you can distill joy and put it in dance, this will be it:



Oh my god, Man Yung, stop it already with those enganches on unsuspecting milongueras! (said Irene)




We are happy to see Susy, happy to be dancing with Susy, happy to be dancing, happy that we are in Buenos Aires and once again together with dearest friends.

We are also happy Oscar Hector is unstoppable - despite the sad closure of Glorias Argentinas, here he is again, as determined and as dynamic as ever in his new milongas(!) - Boedo on Thursday and Friday nights, and Salon Rodriguez on Sunday nights.  We understand that he will be opening yet another milonga with Clely on another night - my goodness! 

Susy Tilbe, Oscar Hector and the two of us at Boedo Tango.  How come when we get people to take photos of us, they always manage to cut off someone's feet or toes?  And look, they cut off the top of the Boedo Tango sign too!

All the best to Oscar Hector, the mighty force in the promotion of Tango! We wish you every success in your milongas and in your wonderful show Milonguisimo. And we know you'll be reading this, Susy - Susy, we love you! (And Man Yung proposes marriage, "Te Quiero Mucho!", even if the answer is still no!)